In an illustrative example of a multi-site solution, a lead is laboriously entered into a sales system to generate an initial quote. Administrators then need to manually initiate site validation and serviceability checks, and based on the results, generate an amended quote. The business team then must take this information and perform a profit-and-loss (P&L) analysis, and various stakeholders must provide final approval. Finally, the order must be decomposed into its component parts for the fulfillment process. The complexity of these steps leads to operational inefficiencies, data inaccuracies, customer dissatisfaction, and ultimately, lost revenue. The bottom line is that the IT systems environment of the last decade cannot sustainably address demands of the current market reality. By addressing these system and process pain points, SPs hope not only to reduce their costs, gain better control of their business, speed their time to revenue and improve their win rate, but also to meet customer expectations and enhance customer satisfaction.

Amdocs solution approach

The Amdocs Enterprise Accelerator solution portfolio enables SPs to successfully drive efficiencies in their processes and grow the enterprise /B2B business with differentiated value-added services. It provides modern, automated, digital solutions for accurate selling, faster service delivery and increasing revenues beyond connectivity. Amdocs Enterprise Accelerator frees SPs from the constraints of complex, time-consuming, manually-intensive, expensive processes by injecting intelligent automation into every facet of the business, allowing them to accelerate sales, streamline operations and drive new growth. With Amdocs, SPs can automate and digitalize the way they sell, fulfill, operate and monetize services, and engage with their business customers. As a modular solution, Amdocs Enterprise Accelerator can be deployed in a phased manner, in cloud environments, and with flexible commercial arrangements.

Amdocs Enterprise Accelerator solves the unique challenges of the SP B2B lead-to-cash process, providing SPs with a quick and low-risk way of enabling their B2B business. It includes B2B Digital Configure-Price-Quote (CPQ) and Customer Order Management (COM) functionalities, which can be integrated with any existing BSS/OSS stack. A pre-integrated, yet modular solution, Amdocs Enterprise Accelerator was exclusively designed and built for SP’s requirements on top of modern digital architecture.

Key functionality includes:

• Business-first sales catalog shortens time to market and helps better monetize business connectivity and new services that go beyond
• Telco-specific CPQ improves speed and accuracy of business proposals and helps increase revenue and profitability
• Connected order capture enables consistent and seamless order capture experience across all channels
• Experience driven B2B portal brings the on-demand economy to enterprises
• Centralized order handling reduces order fallout rate, lowers operating costs and accelerates time to revenue