amdocs enterprise accelerator: sell smarter

Accurate and profitable sales with holistic digital customer order management

The enterprise/B2B opportunity for service providers

Acceleration of the digital society is driving businesses to engage and interact with employees, partners and customers in new, diverse ways. It’s creating higher demand for a wide array of communication, collaboration and productivity solutions from business and enterprises of all sizes. Additionally, the permanent shift to a hybrid work from-home workforce is raising the challenges of how to make business resources secure and reliably available to working consumers where and when they need it.

Moreover, “softwarization” and “cloudification” of the network, along with 5G and IoT acceleration, is introducing opportunities for new cloud and edge-based services that can be delivered using Managed NaaS (Network-asa-Service) and VNS (virtual network services) business models. All of this represents a key growth opportunity for service providers (SPs) worldwide to enter a new era of enterprise-grade services and network solutions.

B2B sales and operations reality check

Staying ahead requires the agility to deliver services faster, the ability to quote complex sales accurately, and being able to quickly offer new, innovative and compelling enterprise services beyond traditional connectivity. But all too often, current business/operations software systems and processes stand in the way. Lead-to-care processes are typically manual, labor-intensive and fragmented, while existing systems are siloed and disconnected, often based on individual product lines, businesses, ad-hoc initiatives and more. Furthermore, closed, monolithic software solution stacks lack the extensibility to support business processes for new service domains and offerings. The result of the current systems status quo is long and cumbersome sales cycles, complex and error-prone order delivery with limited visibility, poor customer experiences and stretched lead times to introduce new services. For example, it is not unusual for SPs to have 3-4 months sales cycles that often result in toxic contracts. At the same time, they often struggle with 60% order fallout rate with more than half of orders breaching SLAs.