Delivering personalization at scale

The solution's embedded AI and GenAI Agents power conversational selling with personalized, real-time, contextualized, user-driven recommendations.

And by analyzing usage trends, monitoring behavioral patterns, and tracking what works and what doesn't, CSPs can further optimize offerings that are tailored to the specific needs of each individual customer. These personalized interactions are coordinated by domain agents that analyze and act on customer behavior in real time, ensuring every engagement is timely, relevant, and optimized.

With agentic AI, every interaction is autonomous, seamless, and personalized, for both customers and agents.

Accelerating time to market

At the heart of Amdocs Commerce is the Amdocs Catalog, which enables users to define, customize, and launch new services and promotions, including those that go beyond connectivity, in record time, all from a unified platform.

And with a business-driven GenAI Agents they can launch products and services with a common shopping cart for all offerings, in real-time and effort-free.