Amdocs Commerce: comprehensive & telco specific

Order Handling & Fulfillment

End-to-end GenAl powered automated order fulfillment using telco-optimized business processes, integrating with any BSS. Powered by embedded GenAI Agents, improving accuracy and efficiency.

Channel of Choice

Deliver a consistent and persistent multi-channel commerce experience across any channel: Reactive, proactive, assisted, or unassisted, all enhanced by embedded GenAI Agents that support real-time contextual engagement.

Intelligent User Experience

Offer a personalized, automated commerce experience for both existing and anonymous customers. GenAI Agents, embedded within the platform, enable conversational selling. These are complemented by standalone domain-specific AI Agents, which provide deeper, cross-domain intelligence and automation across care, commerce, and operations.

Enable rapid, business-driven product and service launches with the Amdocs Catalog, enhanced by GenAI-driven workflows. A unified shopping cart supports all offerings, creating a seamless commerce journey across channels and customer types.