Simplifying complexities

Unravelling the complexities of CSP order handling and fulfillment is made possible through end-to-end GenAI powered automations.

Moreover, telco-specific interdependencies, such as products, services, and eligibility are simplified without any human intervention, accounting for dynamic customer compatibilities, lifecycles, and hierarchies.

For managing enterprise sales, the solution offers unlimited scalability, capable of handling orders of any complexity and type, from large-scale enterprise transactions to intricate multiservice bundles, all while ensuring efficient and scalable fulfillment.

Ensuring a complete, connected sales journey

Amdocs Commerce ensures a seamless, consistent, and connected omnichannel commerce experience, integrating with any channel, including reactive, proactive, assisted, unassisted, and built-in GenAI Agents.

It enables a unified and continuous start-anywhere, finish-anywhere experience across ecommerce and physical locations, integrating sales across all touchpoints, including social media, physical stores, digital platforms, contact centers, and more.

Addressing the full customer lifecycle

From onboarding to ongoing changes, replacements and upgrades, cancellations, suspensions, resumes, contract amendments, and more, the solution enables CSPs to manage the entire customer lifecycle effortlessly. It ensures consistent, streamlined interactions, so that processes such as resuming a suspended service or managing upgrades are seamless, avoiding the need to cancel and restart transactions.

The solution also facilitates and streamlines all telco-specific commerce activities throughout the purchase journey, whether shopping, transactions, or fulfillment, for a cohesive and consistent experience at every stage of the customer lifecycle.