Unravelling multiple telco complexities
The path to speed and agility in the complex CSP environment and ecosystem is fraught with multiple obstacles:
- Interdependencies between products and services, including compatibility, eligibility, and business rules that impact how offerings are structured and delivered
- Multiple transaction types, such as adjustments, amendments, replacements, cancellations, and upgrades
- An extensive partner ecosystem that is marked by intricate integrations and collaborations
- The large-scale orders and service bundles of enterprise customers that require unlimited scalability and the ability to manage any type of order regardless of how complex
- A rigid and disparate technology stack that leaves intuitive and efficient process design, execution, and management out of reach
“63% of CSP executives admit that their company is struggling with the complexity of IT systems associated with the current product and service portfolio.”
Accenture
77% of CSPs agree that a unified commerce solution is most important for successful beyond core implementation.
Amdocs & Omdia research
