Amdocs doxi smart care

Reclaim the connected home
with Smart Care from doxi™ HomeOS

Smart Care by doxiTM HomeOS is a SaaS-based and AI-driven home broadband software solution that empowers subscribers with advanced self-service capabilities for handling home broadband issues, and enables service providers to deliver a differentiated service that drives customer satisfaction up while driving the cost of care down

Lower care
costs
Increased ARPU
opportunities
(targeted,
segmented offers)
SaaS model with
minimal risk
to the CSP (pay as
you grow)

Calculator

Step 1

Step 2

Select your CSP size

CSP Size
5M
Broadband
household

Step 3

Select your CSP Yearly household Net adds

Reduces care cost
(4 years accumulate)

Care calls

Care calls duration

Truck rolls

Self install

Cast saving

Additional Revenue addition
(4 years accumulate)

Additional
Premium Customers

Retained customers

Home Services

Wi-Fi Mesh Upsell

add revenues

Smart Care by doxi™ HomeOS - Core Use Cases

Measure the general customer experience level

Proactive Self-Care

Measure
effectiveness

Auto repair

Significant improvements

Great upsell
opportunity

Identify
infrastructure problems

Real Time Monitoring all the steps in the
Service Delivery Chain

Automatically detects and analyzes
malfunctions across entire service delivery chain,
and delivers analysis to customer care agents/
end users with effective

resolution recommendations.
Service-specific issues are autonomously
detected and reported in real time.

Solution highlights

Cloud-native service driven by artificial intelligence and machine learning
Cloud-based, machine learning-driven router agent detects traffic across every connected device, with real-time identification of services consumed and malfunctions that occur
Subscriber application delivers smart alerts with recommendations to improve service
SaaS model with a minimal risk to the CSP (pay as you grow with no commitment)

Our technology

Clientless device monitoring
Scoping delivers complete real-time visibility into connected devices and the services they
consume; continuous mapping provides immediate knowledge of current device topology and
service execution within the home.
- Consumed services
- Service health
- Firmware updates
- Device type
- Connectivity
- Malfunction history
- Interoperability support
- Usage patterns
  and much more…
- Consumed services
- Service health
- Firmware updates
- Device type
- Connectivity
- Malfunction history
- Interoperability support
- Usage patterns
  and much more…
Real-time malfunction detection
Automatically detects and analyzes malfunctions across entire service delivery chain, and
delivers analysis to customer care agents with effective resolution recommendations.
Service-specific issues are autonomously detected and reported in real time.
- Video buffering
- Game glitches
- Poor voice quality
- Slow browsing
- and more…
Locating malfunctions in real time

Every problem is located in the service chain (comprising all components
both within and beyond the home) and analyzed for its root cause
Automatic resolution
- eSelf Care automatically detects, analyses and resolves malfunctions, poor conditions
  and anomalous behaviors
- When auto-resolution is not possible, alerts subscribers via smartphone/Alexa
  messages, accompanied by automated remediation recommendations
Error located: LAN capacity starvation
Recommendation: set bandwidth limitation on Amazon Echo
Cross-sell and upsell
Deep usage data, at both single
home and group levels, provide valuable insights to marketing &
sales teams
- Innovative customer segmentation: heavy-night gamers, 4K-streamers, smart energy customers, …
- Upsell to resolve lingering problems: consistently poor coverage in home weak spots (extender), 4K choking bandwidth (upgrade plan), …
- Cross-sell: identify IoT-ready homes (recommend voice assistant/smart lock connected camera)
- and much more…